Contact Us
Professional Support & Complete Transparency
At Wild Fury Jackpots, we are committed to providing an exceptional and secure gaming experience. Transparency and trust are at the core of our operations, and we ensure multiple clear channels for communication with our players, partners, and regulatory bodies. As a licensed online gaming operator, we adhere to the highest standards set by the Gambling Commission and Google's Search Quality Evaluator Guidelines for YMYL (Your Money Your Life) websites.
General Enquiries & Support
Our dedicated support team is available around the clock to assist you with any questions or issues.
Live Chat
For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week, 365 days a year.
Average response time: 30 seconds
Telephone Support
Our telephone lines are open 24/7 for direct assistance. We aim to answer 80% of calls within 60 seconds.
Email Support
We offer department-specific email addresses to ensure your queries reach the right expert quickly.
(for self-exclusion, deposit limits, and responsible gambling advice)
(for account verification, anti-money laundering procedures)
Email Response Times:
Contact Form
You can also reach us by filling out our secure online contact form on our Contact Form page. Please provide as much detail as possible to help us assist you efficiently.
Operating Hours
Our customer support team is available 24 hours a day, 7 days a week, 365 days a year, including public holidays. We are committed to providing continuous support.
Company Information & Licensing
Wild Fury Jackpots is operated by Wild Fury Gaming Limited, a company fully licensed and regulated in Great Britain.
Legal Entity Details
Ownership Transparency
Wild Fury Gaming Limited is a wholly-owned subsidiary of Global Gaming Innovations Plc, a leading international gaming and entertainment group registered at 20 Fenchurch Street, London EC3M 3BY, United Kingdom (Company Registration No: 09876543).
UK Gambling Commission Licence
We hold a Remote Casino Operating Licence issued by the Gambling Commission (Great Britain).
Responsible Gambling & Player Protection
We are dedicated to promoting responsible gambling and providing a safe environment for our players. We offer various tools and resources to help you manage your play.
Responsible Gambling Tools
You can set deposit limits, take a break (Time-Out), or self-exclude from our services directly from your account settings. For assistance with these tools, please contact our Responsible Gambling team via email or phone.
External Support Organisations
If you or someone you know is struggling with gambling, please reach out to these independent organisations:
Dispute Resolution & Complaints
We strive to resolve any complaints quickly and fairly. Our internal complaints procedure is designed to address your concerns effectively.
Internal Complaints Procedure
Should you have a complaint, please contact our Customer Support team via [email protected] or Live Chat.
We aim to acknowledge all complaints within 24 hours and provide a full response within 8 weeks.
Alternative Dispute Resolution (ADR) Provider
If you are not satisfied with the resolution provided by our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We use eCOGRA for this purpose.
Regulatory Authority
You may also contact the Gambling Commission directly if you believe your complaint has not been handled appropriately, after exhausting our internal and ADR processes.
Security, Fairness & Certifications
Your security and fair play are our highest priorities. We employ robust measures and work with industry-leading auditors to ensure a safe and transparent environment.
Data Protection & Privacy
We comply fully with the General Data Protection Regulation (GDPR) and other relevant data protection laws. For more information, please review our Privacy Policy.
Payment Security (PCI DSS)
All financial transactions are secured using advanced encryption technologies and comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring your payment information is always protected.
Game Fairness & RNG Testing
All our games, including Wild Fury Jackpots, utilise a certified Random Number Generator (RNG) to ensure fair and unbiased outcomes. Our RNG is regularly audited by independent testing agencies.
Gaming Laboratories International (GLI)
Our games are rigorously tested and certified by GLI for fairness and integrity.
eCOGRA
We are proud to hold eCOGRA's "Safe & Fair" seal, which signifies our commitment to fair gaming, player protection, and responsible operator conduct.
Information Security (ISO 27001)
Our information security management systems are certified to ISO 27001 standards, demonstrating our commitment to protecting sensitive data and maintaining the highest levels of cybersecurity.
Industry Memberships
Wild Fury Gaming Limited is a proud member of the Betting and Gaming Council (BGC), actively contributing to safer gambling standards and a thriving, responsible industry.
Terms & Conditions and Privacy Policy
For detailed information on our operational policies, please refer to our full Terms & Conditions and Privacy Policy: